{"id":100692,"date":"2022-03-18T14:03:02","date_gmt":"2022-03-18T17:03:02","guid":{"rendered":"https:\/\/folhapopular.info\/?p=100692"},"modified":"2022-03-18T14:57:33","modified_gmt":"2022-03-18T17:57:33","slug":"servico-de-ouvidoria-geral-e-reestruturado-em-teutonia","status":"publish","type":"post","link":"https:\/\/folhapopular.info\/index.php\/2022\/03\/18\/servico-de-ouvidoria-geral-e-reestruturado-em-teutonia\/","title":{"rendered":"<strong>Servi\u00e7o de Ouvidoria Geral \u00e9 reestruturado em Teut\u00f4nia<\/strong><strong><\/strong>"},"content":{"rendered":"\n<p>A Ouvidoria Geral \u00e9 um canal de comunica\u00e7\u00e3o entre os mun\u00edcipes e a Administra\u00e7\u00e3o Municipal, respons\u00e1vel por receber manifesta\u00e7\u00f5es&nbsp;relacionadas&nbsp;\u00e0s pol\u00edticas ou servi\u00e7os p\u00fablicos prestados, assim como, referente a&nbsp;conduta de agentes p\u00fablicos na presta\u00e7\u00e3o e fiscaliza\u00e7\u00e3o dos&nbsp;servi\u00e7os.<\/p>\n\n\n\n<p>Por meio deste canal \u00e9 poss\u00edvel realizar reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, elogios e solicita\u00e7\u00f5es de forma oficial, para que possam ser registradas e encaminhadas aos setores competentes. A reestrutura\u00e7\u00e3o do servi\u00e7o foi necess\u00e1ria, para que se pudesse organizar o fluxo das demandas recebidas, a fim de agilizar a solu\u00e7\u00e3o dos problemas relatados.<\/p>\n\n\n\n<p>Ao fazer uma manifesta\u00e7\u00e3o, o mun\u00edcipe tem a op\u00e7\u00e3o de se identificar ou realiz\u00e1-la&nbsp;anonimamente. Ao se identificar, \u00e9 necess\u00e1rio informar&nbsp;o nome completo, e-mail e\/ou telefone.&nbsp;\u00c9 importante explicar que ao optar pela&nbsp;op\u00e7\u00e3o de manifesta\u00e7\u00e3o an\u00f4nima, como n\u00e3o h\u00e1 identifica\u00e7\u00e3o do autor,&nbsp;n\u00e3o&nbsp;\u00e9&nbsp;poss\u00edvel&nbsp;disponibilizar o acesso para que o mun\u00edcipe possa&nbsp;acompanhar o andamento da solicita\u00e7\u00e3o.<\/p>\n\n\n\n<p>O contato com a Ouvidoria Geral pode ser feito&nbsp;atrav\u00e9s dos seguintes canais:<br><strong>1.&nbsp;<\/strong>Por meio de formul\u00e1rio eletr\u00f4nico&nbsp;dispon\u00edvel&nbsp;na plataforma Fiscale Web, cujo acesso pode ser feito&nbsp;no site do munic\u00edpio, no endere\u00e7o&nbsp;<a href=\"http:\/\/www.teutonia.rs.gov.br\/ouvidoria\" target=\"_blank\" rel=\"noreferrer noopener\">www.teutonia.rs.gov.br\/ouvidoria&nbsp;;<\/a><br><strong>2.&nbsp;<\/strong>Por meio de formul\u00e1rio eletr\u00f4nico no aplicativo Fiscale, dispon\u00edvel para download no site do munic\u00edpio, no endere\u00e7o&nbsp;<a href=\"http:\/\/www.teutonia.rs.gov.br\/ouvidoria\" target=\"_blank\" rel=\"noreferrer noopener\">www.teutonia.rs.gov.br\/ouvidoria&nbsp;,<\/a>&nbsp;ou na loja de aplicativos do seu celular;<br><strong>3.&nbsp;<\/strong>Por telefone: (51)3762&nbsp;7740 ou&nbsp;(51)&nbsp;3762&nbsp;7700, ramal 176;<br><strong>4.&nbsp;<\/strong>Por e-mail, atrav\u00e9s do endere\u00e7o eletr\u00f4nico:&nbsp;<a href=\"mailto:ouvidoria@teutonia.rs.gov.br\" target=\"_blank\" rel=\"noreferrer noopener\"><u>ouvidoria@teutonia.rs.gov.br<\/u><\/a>&nbsp;;<br><strong>5.&nbsp;<\/strong>Presencialmente&nbsp;no Setor&nbsp;da&nbsp;Ouvidoria Geral, na sala 01 do Centro Administrativo de Teut\u00f4nia, localizado na Avenida Um Oeste, 878, bairro Centro Administrativo.<\/p>\n\n\n\n<p>O hor\u00e1rio de atendimento por telefone ou presencial \u00e9 das 7h30 \u00e0s 11h30 e das 13h \u00e0s&nbsp;16h30.&nbsp;Ap\u00f3s receber a manifesta\u00e7\u00e3o a ouvidora analisa, encaminha \u00e0 secretaria respons\u00e1vel, e monitora o andamento da solicita\u00e7\u00e3o, para que o retorno possa ser dado ao solicitante assim que o fluxo \u00e9 encerrado.<\/p>\n\n\n\n<p>O&nbsp;prazo para resposta \u00e9 de 30 dias, podendo ser prorrogado por igual per\u00edodo, se houver justificativa fundamentada. A m\u00e9dia do tempo de espera para o atendimento presencial \u00e9 de 10 minutos.<\/p>\n\n\n\n<p>O mun\u00edcipe pode consultar o andamento do servi\u00e7o solicitado por telefone, e-mail ou presencialmente,&nbsp;sendo que para isso precisa&nbsp;informar o nome do solicitante ou o n\u00famero de protocolo.&nbsp;Tamb\u00e9m \u00e9 poss\u00edvel acompanhar atrav\u00e9s do aplicativo Fiscale.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria Geral \u00e9 um canal de comunica\u00e7\u00e3o entre os mun\u00edcipes e a Administra\u00e7\u00e3o Municipal, respons\u00e1vel por receber manifesta\u00e7\u00f5es&nbsp;relacionadas&nbsp;\u00e0s pol\u00edticas ou servi\u00e7os p\u00fablicos prestados, assim como, referente a&nbsp;conduta de agentes p\u00fablicos na presta\u00e7\u00e3o e fiscaliza\u00e7\u00e3o dos&nbsp;servi\u00e7os. Por meio deste canal \u00e9 poss\u00edvel realizar reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, elogios e solicita\u00e7\u00f5es de forma oficial, para que possam [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":100693,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2,3],"tags":[513,6210,1800,26],"class_list":{"0":"post-100692","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-featured","8":"category-geral","9":"tag-administracao-municipal","10":"tag-ouvidoria-geral","11":"tag-servicos","12":"tag-teutonia","13":"pmpro-has-access"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servi\u00e7o de Ouvidoria Geral \u00e9 reestruturado em Teut\u00f4nia - Folha Popular<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/folhapopular.info\/index.php\/2022\/03\/18\/servico-de-ouvidoria-geral-e-reestruturado-em-teutonia\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servi\u00e7o de Ouvidoria Geral \u00e9 reestruturado em Teut\u00f4nia - Folha Popular\" \/>\n<meta property=\"og:description\" content=\"A Ouvidoria Geral \u00e9 um canal de comunica\u00e7\u00e3o entre os mun\u00edcipes e a Administra\u00e7\u00e3o Municipal, respons\u00e1vel por receber manifesta\u00e7\u00f5es&nbsp;relacionadas&nbsp;\u00e0s pol\u00edticas ou servi\u00e7os p\u00fablicos prestados, assim como, referente a&nbsp;conduta de agentes p\u00fablicos na presta\u00e7\u00e3o e fiscaliza\u00e7\u00e3o dos&nbsp;servi\u00e7os. 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